LEGAL REFERENCE

Your data. Your control. Our commitment.

At hkpool, your privacy is the foundation of every account we open and every transaction we process. We've built this privacy policy to show you exactly how we...

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hkpool Your data. Your control. Our commitment.

Privacy posture and data handling

hkpool operates under regulations governing online gaming in supported regions where local law permits. We collect personal information — your name, email, phone number and payment details via DANA, OVO, GoPay and QRIS — only to verify your account, process deposits and withdrawals, and deliver the lobby experience you've requested. Your data is encrypted in transit and at rest. We do not

sell your information to third parties. Access to your account activity and payout history remains yours alone. If you're in a region with specific data protection laws, we comply with disclosure and retention requirements applicable to that jurisdiction.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy questions. Direct answers.

Team online

Email Support

Send your privacy inquiry to our dedicated team. We respond within 24 hours with clarification on how your data is stored, used or shared.

Account Settings

Head to your account dashboard to review what personal information hkpool holds, update contact details, or download a copy of your data record.

Live Chat

Chat with our support specialist about data access requests, deletion timelines or concerns about how your payment details are protected.

PLATFORM TRUST SIGNALS

Why this privacy policy matters

Encryption Standard

All account credentials and payment transactions — whether via DANA, OVO, GoPay or QRIS — travel through industry-standard TLS 1.2+ encryption.

No Third-Party Sales

We categorically do not sell, lease or rent your personal information to marketing firms, data brokers or other unrelated businesses.

Audit Trail

Every login, deposit, withdrawal and payout is logged. You can review your complete activity history from your account dashboard any time.

Jurisdiction Compliance

We follow data protection requirements in supported regions, including Indonesia. Requests for your data are honoured within applicable legal timeframes.

Payment Partner Security

DANA, OVO, GoPay and QRIS integrations are managed through secure APIs. We don't store your wallet credentials — only your transaction history.

Regular Reviews

Our privacy practices are reviewed quarterly to align with platform updates and emerging security standards in Southeast Asia and beyond.

Consistency across hkpool pages

Terms of ServiceOutlines account eligibility, game rules and dispute resolution. Does not cover privacy in detail — that's why this policy exists separately.
Payment PolicyDetails deposit and withdrawal mechanics via DANA, OVO, GoPay and QRIS. Privacy policy focuses on how those transactions protect your data.
Cookie & Tracking NoticeExplains how we use cookies for login persistence and fraud prevention. This policy governs who can access the data collected via those cookies.
Deposit references & Self-CareHosted separately due to regional regulatory requirements. Your privacy remains protected regardless of any account pause or cooling-off period you set.
Player guidance ResourcesLists support contacts and third-party helplines. Separate from privacy policy but we keep those referrals private — not shared with external parties.
Account ClosureExplains the end-of-life process for your account. We retain minimal data post-closure only if required by law in supported regions.
QRIS & Local Payment LinksSpotlights payment options. This policy ensures all payment data flows through the same encrypted channels — no exceptions or back doors.
PLATFORM SNAPSHOT

Core protections that define us

01
Account Verification We confirm your identity once at sign-up so every future deposit via DANA, OVO, GoPay or QRIS matches a verified person. Reduces fraud, protects you.
02
Transactional Privacy Your payout history, game session logs and deposit records stay locked to your account alone. No aggregation, no internal sharing across silos.
03
Data Minimalism We ask only for information necessary to run your account and comply with local law in supported regions. No unnecessary fields. No optional surveillance.
04
Breach Notification If a security incident affects your stored data, we notify you and relevant authorities within timeframes mandated by Indonesian data protection rules.
05
Retention Limits After account closure, we delete personal data within 90 days unless we're required to retain it by law. Your choice to leave is respected fully.
06
Consent Tracking We log when and how you agreed to this policy, marketing communications and cookie usage. You can withdraw consent anytime from account settings.

Privacy policy questions answered

We collect your full name, email, phone number, date of birth and address for account verification. Payment details — your DANA, OVO, GoPay or QRIS identifier — are added only when you deposit. We also log your IP address and device type for fraud detection and security.

All payment transactions are encrypted end-to-end using TLS 1.2+. We never store your wallet credentials or PINs. hkpool only retains records of successful transactions and your linked account ID with each provider. DANA, OVO, GoPay and QRIS handle authentication independently.

We do not sell your data to advertisers, data brokers or unrelated businesses. We may share minimal information with payment processors (DANA, OVO, GoPay, QRIS) to complete your deposits. We also comply with legal requests from authorities in supported regions where local law mandates disclosure.

Yes. Head to your account settings or email our support team with a data access or deletion request. We provide a copy of your data within 14 days. Deletions happen within 90 days, unless we must retain records for legal compliance in your region.

Upon closure, we retain your name, email and transaction history for 90 days for reconciliation and chargeback prevention. After that, personal information is permanently deleted. Transaction logs may be kept longer only if Indonesian law or payment regulations require it.

If we detect unauthorized access to your account or stored data, we notify you by email and SMS within 72 hours. We'll also inform relevant regulatory bodies in supported regions. You'll receive guidance on account recovery and fraud mitigation steps to take.

Yes, we use session cookies to keep you logged in and prevent fraud. Analytics cookies help us understand how the lobby performs. This policy governs who can access data collected via cookies — we do not share it with external advertisers or partners without your consent.